InnoviHealth Privacy Policy
Risk adjustment coding platform
InnoviHealth Systems Inc Privacy Policy
Privacy Policy
InnoviHealth is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when we disclose it, and the choices available to you regarding your information when you use our websites, products, and services (collectively, the "Services").
By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.
Information We Collect
We collect information that you voluntarily provide to us, information generated through your use of the Services, and certain technical information necessary to operate and improve the Services.
The categories of information we may collect include:
Name
Company name
Mailing address
Billing address
Email address
Telephone number
Account username
Subscription and account information
Payment-related information necessary to process your subscription (payment card information is processed by our third-party payment processor and is not stored by InnoviHealth except as necessary to document transactions)
IP address
Browser type and version
Device identifiers
Website URLs associated with your account
Search history and usage activity within the Services
Login history
Audit logs
Customer support communications
Information you voluntarily submit through forms, support requests, surveys, or other communications
Information submitted to AI-powered features, including prompts, uploaded content, and generated responses ("AI Inputs" and "AI Outputs")
You are responsible for ensuring that any information you provide may lawfully be submitted to InnoviHealth.
AI Services
Certain Services incorporate artificial intelligence and generative AI functionality.
When you use these features, you may submit text, questions, documents, or other content ("AI Inputs") that are processed to generate responses ("AI Outputs").
InnoviHealth may use AI Inputs and AI Outputs to:
Provide the requested AI services;
Improve the accuracy, quality, safety, and performance of our AI-powered features;
Develop new products, services, and functionality;
Detect misuse, abuse, fraud, or security issues; and
Maintain and improve the overall Services.
Users should not submit Protected Health Information (PHI), highly sensitive personal information, or confidential information unless expressly authorized by InnoviHealth. Although InnoviHealth may implement processes intended to identify and remove certain sensitive information from AI Inputs, we cannot guarantee that all such information will be detected or removed.
AI Outputs are generated using automated technologies and may contain inaccuracies, incomplete information, or information derived from third-party sources. Users are responsible for independently reviewing and validating AI Outputs before relying upon them.
By using AI-powered features, you acknowledge and consent to InnoviHealth's collection, use, retention, and processing of AI Inputs and AI Outputs as described in this Privacy Policy and the applicable Terms of Service
How We Use Information
InnoviHealth uses the information we collect to:
Create and manage customer accounts;
Authenticate users;
Provide subscriptions and Services;
Process payments;
Communicate regarding accounts, subscriptions, billing, and customer support;
Respond to inquiries and support requests;
Personalize user experiences;
Improve the functionality, quality, and performance of the Services;
Develop new products and features;
Improve AI-powered functionality;
Conduct research, analytics, and product development;
Maintain system security;
Detect and prevent fraud, abuse, unauthorized access, and other misuse;
Monitor system performance;
Enforce our agreements and policies; and
Comply with applicable legal obligations.
Cookies and Analytics
InnoviHealth uses cookies and similar technologies to operate the Services, maintain user sessions, remember preferences, improve functionality, and analyze website usage.
We use Google Analytics to better understand how visitors interact with our website. Google Analytics collects information such as pages visited, time spent on the site, browser type, device information, IP address, and similar technical information. This information helps us improve our Services and user experience.
Google Analytics operates under Google's own privacy practices. Additional information is available in Google's Privacy Policy.
Most web browsers allow you to control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain portions of the Services.
Payment Processing
InnoviHealth uses a third-party payment processor to securely process subscription payments.
When you submit payment information, the information necessary to complete the transaction is transmitted directly to the payment processor. InnoviHealth does not sell or disclose your personal information to the payment processor for any purpose other than processing authorized payments.
The payment processor maintains its own privacy and security practices governing payment information.
Disclosure of Information
InnoviHealth does not sell, rent, trade, or otherwise disclose your personal information to third parties except as described in this Privacy Policy.
We may disclose personal information only:
To our payment processor for the purpose of processing authorized payments;
When required to comply with applicable law, court order, subpoena, or other legal process;
To protect the rights, property, security, or safety of InnoviHealth, our customers, or others;
To investigate fraud, security incidents, or violations of our agreements; or
In connection with a merger, acquisition, financing, sale of assets, or other corporate transaction involving InnoviHealth.
We may also use and disclose aggregated or de-identified information that cannot reasonably identify any individual.
Data Security
InnoviHealth maintains reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While we use commercially reasonable security measures, no method of transmission over the Internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.
Data Retention
InnoviHealth retains personal information only for as long as reasonably necessary to provide the Services, maintain customer accounts, process transactions, improve our products and Services, comply with legal obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests.
When personal information is no longer required, it will be securely deleted or anonymized where reasonably practicable.
Account Information
Customers may update certain account information by logging into their account or by contacting InnoviHealth.
If you request deletion of your account, InnoviHealth may retain certain information as necessary to comply with legal obligations, resolve disputes, maintain financial records, enforce our agreements, detect fraud, or protect our legitimate business interests.
Children's Privacy
The Services are intended for business and professional users and are not directed to children under the age of 16. InnoviHealth does not knowingly collect personal information from children under 16.
If we become aware that personal information has been collected from a child under 16, we will take reasonable steps to delete such information.
Third-Party Websites
The Services may contain links to third-party websites that are not owned or controlled by InnoviHealth.
InnoviHealth is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to this Privacy Policy
InnoviHealth may update this Privacy Policy from time to time. When material changes are made, the revised Privacy Policy will be posted on this page with an updated effective date.
Your continued use of the Services after changes become effective constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
InnoviHealth Systems Inc
62 East 300 North
Spanish Fork, Utah 84660
Phone: (801) 528-6876
Email: info@innovihealth.com
